Ameritas Customer Service, Claims, and Bill Pay Contacts

Contact directory

Ameritas phone numbers and official links

Start with the table below. Each row shows a phone number or official link we found on Ameritas's own website, plus what it's for. Tap a number to call from your phone.

Common reasons to contact Ameritas

• File a death claim as a beneficiary
• Check a policy's cash value or loan balance
• Make a premium payment or set up bank draft
• Change a beneficiary or address
• Request an in-force illustration or policy copy
• Ask about surrenders, withdrawals, or annuity payments

Tips for a faster call

Have your Ameritas policy number and the named insured's details ready before you call. Write down the date, the name of the person you speak with, and any reference or claim number they give you. If you're calling about a claim, ask what the next step is, how long it usually takes, and how you'll get updates. If you're calling about a bill, ask for the amount due, the due date, and whether your last payment has posted.

If you'd rather not wait on hold, check whether Ameritas offers the same service online or in an app. Many policy changes, ID card requests, and payments can be handled without a call.

Claims

How to file and track a Ameritas claim

For a life insurance claim, start the claim online through the Ameritas claims page or call 1-800-745-1112 to report a life insurance death claim or Care4Life accelerated death benefit claim. Have the insured’s full name, date of birth, date of death, and Social Security number available. After an online submission, Ameritas mails instructions for creating an online account. You can then upload documents and track the claim status through the life insurance claims portal.

The claims page also provides instructions for other Ameritas products. Annuity death claims may be started online or by phone. For dental, hearing, LASIK, and vision claims, contact the provider first because the provider may submit the claim. Disability customers can request claim forms securely through Ameritas Accounts or by emailing disabilityclaims@ameritas.com. Do not include personal information in that email. Customer service hours listed for service representatives are generally Monday through Friday, 7 a.m. to 5 p.m. Central Time.

Before you report a claim

• Find the policy details. Look for the policy number and the insurance company's name on the policy, statements, or bank records showing premium payments.
• Get certified death certificates. Most companies ask for a certified copy. The funeral home can usually order several.
• Contact the company's claims team. Ask for a claim form and a list of the documents they need.
• Complete the claim form carefully. Each beneficiary usually files separately. Include your contact and tax information.
• Keep copies of everything. Save the claim number and notes from every call.

What happens after you file

After Ameritas receives a complete claim, it reviews the policy, the beneficiary designation, and the documents. Claims can take longer if the policy is less than two years old, the cause of death needs review, or paperwork is missing. Beneficiaries can usually choose how to receive the proceeds, such as a lump sum.

If you can't find a policy, the NAIC offers a free Life Insurance Policy Locator that searches participating companies for policies in a deceased person's name. If you disagree with a claim decision, ask Ameritas for a written explanation. You can also contact your state insurance department.

Billing

How to pay your Ameritas bill

Life insurance customers can sign in to Ameritas Accounts, select the policy under View Accounts, and choose Payment and Pay My Bill. The payment process redirects to the Bank of New York Mellon website. Customers can also pay by debit card, checking account, personal or business check, cashier’s check, wire transfer, online bank bill pay, or other listed bank-account payment methods.

Customers can enroll in autopay through Ameritas Accounts using the EFT enrollment form. Mail checks payable to the applicable Ameritas entity and include the policy number. Outside New York, mail payments to Ameritas Life Insurance Corp., PO BOX 650803, Dallas, TX 75265-0803. New York policies use Ameritas Life Insurance Corp. of New York, PO BOX 371830, Pittsburgh, PA 15250-7830.

Whichever method you choose, save your billing statements and payment confirmations until the policy term ends. If you change banks or cards, update your payment details with Ameritas before the next draft date so a payment doesn't fail.

Tips for paying safely

• Use official channels only. Pay through Ameritas's website, app, or the number on your statement, or through your agent.
• Check the web address before you enter card or bank details, and be wary of payment links sent by text or email.
• Keep your confirmation number for every payment.
• Ask about autopay or paid-in-full options. Some companies offer them.
• Act quickly on a late notice. Grace periods vary by company and state, and a missed payment can lead to cancellation.

Company background

About Ameritas

Ameritas began in 1887 as The Old Line Bankers Life Insurance Company of Nebraska. The company is headquartered in Lincoln, Nebraska. Its offerings include life insurance, employee benefits, and financial products and services. The company’s own story describes its service area as nationwide.

Ameritas also references annuity, dental, disability insurance, hearing, LASIK, and vision products on its claims page. Its life insurance client information distinguishes between Ameritas Life Insurance Corp. and Ameritas Life Insurance Corp. of New York. For policy-specific help, keep your policy number and recent billing or claim documents available when you contact Ameritas.

Your agent

How Blake Insurance Group can help Ameritas customers

As an independent agency, we can help you reach the right Ameritas team, organize claim paperwork, and follow up if a request stalls. Ameritas decides claims and issues payments, but we can help you understand the process.

We can also review whether your current coverage still fits. Learn more about life insurance, term life insurance, and final expense insurance.

Take the next step

Need help reaching Ameritas?

Call us and have this ready so we can help quickly.

• Your Ameritas policy number.
• Your claim number, if you've already reported the claim.
• The date and a short description of what happened.
• Your most recent billing statement, if the question is about a payment.
• The best phone number and time to reach you.

Shopping for coverage or want a second opinion? Our licensed agents compare options from multiple companies. Office hours are Monday to Friday, 9:00 to 5:00.

Common questions

Frequently asked questions

Keep researching

Related guides and official sources

These Blake Insurance Group pages can help with related questions.

We checked the contact details on this page against Ameritas's websites and these consumer sources in September 2026:

• Ameritas: Our story (external site)
• Ameritas: Claims (external site)
• Ameritas: Faq clients (external site)
• NAIC: Life Insurance Buyer's Guide (PDF) (external site)
• NAIC: Insurance fraud (external site)
• NAIC: Consumer resources and state insurance departments (external site)

Contact information disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not Ameritas, and this page is not operated by or affiliated with Ameritas. We gathered the phone numbers and links on this page from Ameritas's own public websites in September 2026 so policyholders can reach the company quickly. Numbers, hours, and options can change and can differ by state, product, and policy, so confirm them on your policy documents. Claims decisions, payments, and billing are handled by the insurance company under your policy. Company names are used for identification only, and links to other websites are provided for convenience. Your policy documents control your coverage.