American Modern Insurance Group — Claims, Payments & Customer Service
Neutrality notice: Blake Insurance Group is an independent agency. We are not affiliated with or endorsed by American Modern Insurance Group. Numbers and links are provided for customer convenience.
When to call which line
Claims
Report a new claim online or by phone 24/7. After you file, you can chat or call to check status.
Payments
Pay online via EZPay or by phone. Mail-in and overnight remit addresses are listed below.
Customer service
Weekdays 8:00 AM–8:00 PM ET for policy questions, documents, portal help, and basic changes.
American Modern contact directory
Last updated: . Phone links use E.164 in the href with readable US formatting in text.
| Category | How to reach American Modern | Notes |
|---|---|---|
| Claims (reporting & status) |
Online: File or track a claim Phone (24/7): 1-800-375-2075 Email: plclaims1@amig.com |
Have policy number, date/time/location of loss, photos (if safe), and any report numbers. Mailing for claims: PO Box 5323, Cincinnati, OH 45201-5323. |
| Payments & Billing |
Online: Make a payment / EZPay Phone: 1-800-543-2644 USPS remit: American Modern P&C, PO Box 740167, Cincinnati, OH 45274-0167 Overnight remit: Fifth Third Bank, 5050 Kingsley Dr, Attn: 1MOC1N – Rlbx 740167, Cincinnati, OH 45227 |
Write your policy number on the check and include the payment coupon. One-time or automatic (EZPay) options available. |
| Customer Service / Policy Service |
Phone: 1-855-469-2644 or 1-800-543-2644 Email: servicecenter@amig.com Portal: Policyholder Portal |
Support hours Mon–Fri 8:00 AM–8:00 PM ET. Chat assistant available 24/7. |
| Website | amig.com | Products, claims guidance, EZPay enrollment, and account access. |
| Corporate / Mailing |
Corporate: 7000 Midland Blvd, Amelia, OH 45102 General mail: PO Box 5323, Cincinnati, OH 45201-5323 |
Use the remit addresses above for payments; send claims correspondence to PO Box 5323. |
How to call productively
- Have your policy number and mailing address ready.
- For claims: photos, other party details, and any incident or police report numbers.
- For billing: statement number, due date, and payment method.
- Ask for and record your claim or reference number before ending the call.
FAQs
Can I file a claim online?
Yes—use the claim portal to submit details and track progress. Phone support at 1-800-375-2075 is also available 24/7.
What’s the phone number to pay by phone?
Call 1-800-543-2644 to make a one-time payment or ask about EZPay automatic payments.
What are customer service hours?
Monday–Friday, 8:00 AM–8:00 PM Eastern Time. A virtual assistant is available 24/7 for common tasks.
Blake Insurance Group LLC is an independent insurance agency. All trademarks are the property of their respective owners. Licensed insurance producer (NPN 16944666). This page is provided for customer convenience; always follow instructions on your policy documents.