Aflac — Contact Directory & Support
Supplemental • Wellness • Dental & Vision Independent agency — not affiliated with Aflac Last updated: 2025-10-07
Contact directory
Use these official lines for Aflac policy service, claims (including wellness benefits), dental/vision, and employer (group) support. Have your certificate/policy number ready.
| Category | How to reach | Notes |
|---|---|---|
| Customer Solutions Center (Individual) | Phone: 1-800-992-3522 | Mon–Fri, typically 8 a.m.–8 p.m. ET. Billing, ID cards, address/beneficiary updates, plan questions. |
| Claims & Wellness Benefits |
Phone: 1-800-992-3522 Fax (claims): 1-877-442-3522 |
Accident, hospital, cancer/critical illness & preventive/wellness claims. MyAflac® online & mobile filing available. |
| Dental & Vision (Aflac Benefit Solutions) |
Phone: 1-877-864-0625 Davis Vision (vision network): 1-800-999-5431 |
Eligibility, providers, ID cards, benefits & claims for dental/vision plans. |
| Aflac Group (Employer/Payroll Admin) |
Phone: 1-800-433-3036 Email (group claims): groupclaimfiling@aflac.com |
Group administration, payroll deductions, employee changes, and group claims support (M–F 9 a.m.–7 p.m. ET). |
| Spanish Language Line | Phone: 1-800-742-3522 | Spanish support for customer service & claims (hours vary by line). |
| Policy Services (Fax) | Fax: 1-800-448-8922 | Use for non-claims service forms when instructed. |
| Mailing Addresses |
General/Business: 1932 Wynnton Rd, Columbus, GA 31999 Group Claims (CAIC): PO Box 84075, Columbus, GA 31993 |
Put your certificate/policy number on every page; send originals via certified mail. |
How to contact productively
Before you call
- Have your certificate/policy number, date of birth, and mailing address handy.
- For claims: keep itemized bills, EOBs, and dates of service nearby.
- Dental/Vision: note your provider’s name, location, and date of visit.
If lines are busy
- Try mid-morning or mid-week to reduce hold times.
- Ask IVR for Claims, Policy Service, or Dental/Vision to route faster.
- Shopping major medical? Use HealthSherpa above. For short-term or supplemental options, use UHOne.
FAQs
What’s the main Aflac customer service number?
1-800-992-3522 (Customer Solutions Center).
How do I file a wellness benefit?
File through MyAflac online or app, or call 1-800-992-3522 and ask for Claims. Fax submissions: 1-877-442-3522.
Is there a separate line for dental or vision?
Yes — Dental & Vision Customer Care 1-877-864-0625; Davis Vision 1-800-999-5431.
Who handles employer (group) questions?
Aflac Group Customer Solutions 1-800-433-3036 (M–F 9 a.m.–7 p.m. ET).
Related links
Disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not affiliated with or endorsed by Aflac. Product names, logos, and brands are property of their respective owners. Licensed insurance producer (NPN 16944666).