Individual & Family (ACA)
General service: 1-800-244-6224 (24/7)
Premiums by phone: 1-877-900-1237 (TTY 711), Mon–Fri 8 AM–8 PM ET
Cigna Insurance — Contact & Quotes
Quick access to Cigna contacts and fast quotes. Compare ACA plans, request Medicare help, or start a small-group quote—then use the right Cigna line below.
Independent agency notice: Blake Insurance Group is not owned by or affiliated with Cigna. Availability and support vary by state and product.
Quick facts
| Carrier | Cigna Healthcare |
|---|---|
| Product focus | ACA individual & family, Medicare Advantage/Part D/Medigap, employer group health (varies by market) |
| Primary CTAs | Get ACA Health Quote · Medicare Quote · Small-Group Quote |
| General customer service | 1-800-244-6224 (24/7/365) |
| ACA premium pay-by-phone | 1-877-900-1237 (TTY 711), Mon–Fri 8 AM–8 PM ET |
| Medicare member services | 1-800-668-3813 (TTY 711), 8 AM–8 PM, 7 days |
| Medicare Part D sales/enroll | 1-877-459-3353 (TTY 711), 8 AM–8 PM, 7 days |
| Medical claims (mail) | Cigna Healthcare, PO Box 182223, Chattanooga, TN 37422-7223 |
| This page | Carrier info & contact hub (on Blake Insurance Group) |
| Last updated | October 6, 2025 |
Contacts
Medicare
Member services: 1-800-668-3813 (TTY 711), 8 AM–8 PM, 7 days
Part D sales/enrollment: 1-877-459-3353 (TTY 711), 8 AM–8 PM, 7 days
Already a member? The number on your ID card is the source of truth for your specific plan.
Medical Claims (Mail)
Address: Cigna Healthcare, PO Box 182223, Chattanooga, TN 37422-7223
Dental/Vision claims use different PO Boxes; always follow the address on your ID card or claim form.
How to use this page
- Compare first: Use the buttons above to compare ACA plans, request Medicare help, or submit a small-group census.
- Then act: Use the contact tiles for member service, premiums, and claims mailing.
- Bring details: Member ID/policy number, and for claims, dates of service and provider info.
Service areas
| Licensed States | Example Cities |
|---|---|
| AZ, AL, TX, CA, NY, OH, FL, NC, VA, GA | Phoenix, Tucson, Dallas, Houston, Los Angeles, San Diego, New York City, Miami, Charlotte, Atlanta |
| OK, NM, IA, KS, MI, NE, SC, SD, WV | Oklahoma City, Albuquerque, Des Moines, Wichita, Detroit, Omaha, Charleston (SC), Sioux Falls, Charleston (WV) |
Product availability varies by state and plan type; we’ll confirm eligibility during your quote.
Frequently asked questions
Which Cigna number should I use?
Start with 1-800-244-6224 (24/7) for general questions. ACA premium payments: 1-877-900-1237 (TTY 711). Medicare members: 1-800-668-3813 (TTY 711).
Can I pay my ACA premium by phone?
Yes—call 1-877-900-1237 (TTY 711), Mon–Fri 8 AM–8 PM ET.
Where do I mail a medical claim?
Use PO Box 182223, Chattanooga, TN 37422-7223 unless your ID card/claim form instructs otherwise. Dental/Vision plans have different addresses.
Independent agency disclosure: Blake Insurance Group LLC is an independent insurance agency. Trademarks and logos are the property of their respective owners. We do not own or operate Cigna.
Licensing: Licensed insurance producer (NPN 16944666). This page was last updated on October 6, 2025.