Policy Service & Billing
Phone: (727) 202-4815
Email: support@neptuneflood.com
Payments: Pay online in your customer portal; if mailing a check, use the address printed on your invoice.
Neptune Flood Insurance — Contact & Quotes
Quick access to Neptune Flood quotes and support. Compare private flood options, get help with policies and billing, or report a claim—fast and easy.
Independent agency notice: Blake Insurance Group is not owned by or affiliated with Neptune Flood. Availability, pricing, and underwriting vary by state and lender requirements.
Quick facts
| Carrier | Neptune Flood |
|---|---|
| Product focus | Private flood insurance (primary & excess), residential & commercial |
| Primary CTA | Get Flood Quote |
| Support (phone) | (727) 202-4815 |
| Support (email) | support@neptuneflood.com |
| Claims reporting | Report via account/website chat (Poseidon) or call (727) 202-4815 |
| Payments | Online via customer portal; checks should follow the mailing address shown on your invoice |
| This page | Carrier info & contact hub (on Blake Insurance Group) |
| Last updated | October 5, 2025 |
Contacts
Claims
Report: Start in your account or use the on-site chatbot (Poseidon). You can also call (727) 202-4815.
After you submit, an adjuster/account manager will be assigned and will handle status updates and next steps.
Mortgagee / Proof of Coverage
What to do: Download declarations and mortgagee-evidence documents from your customer portal, or contact support if your lender requires custom wording.
How to use this page
- Compare first: Use “Get Flood Quote” to compare private flood options and limits vs. your lender requirements.
- Then act: Use the tiles above for service, claims, or mortgagee documents.
- Bring details: Property address, loan/mortgagee info, prior flood coverage (if any), and photos for claims.
Service areas
| Licensed States | Example Cities |
|---|---|
| AZ, AL, TX, CA, NY, OH, FL, NC, VA, GA | Phoenix, Tucson, Dallas, Houston, Los Angeles, San Diego, New York City, Miami, Charlotte, Atlanta |
| OK, NM, IA, KS, MI, NE, SC, SD, WV | Oklahoma City, Albuquerque, Des Moines, Wichita, Detroit, Omaha, Charleston (SC), Sioux Falls, Charleston (WV) |
Product availability and underwriting vary by state and property risk; we’ll confirm eligibility during your quote.
Frequently asked questions
Can I report a claim by phone?
Yes. You can report online in your account or by calling (727) 202-4815. The on-site chatbot (Poseidon) also starts claims 24/7.
Where do I mail a premium check?
Mailing addresses vary by policy and processing center. Always use the payment address printed on your invoice or shown in the customer portal to avoid delays.
Do lenders accept private flood policies like Neptune?
Most lenders accept private flood when policies meet federal and investor guidelines. We’ll align your declarations page and mortgagee info to your lender’s requirements.
Independent agency disclosure: Blake Insurance Group LLC is an independent insurance agency. Trademarks and logos are the property of their respective owners. We do not own or operate Neptune Flood.
Licensing: Licensed insurance producer (NPN 16944666). This page was last updated on October 5, 2025.