Claims
Report a new claim through the carrier site or your agent; many programs provide 24/7 reporting.
Tower Hill Specialty Insurance — Claims, Payments & Customer Service
Neutrality notice: Blake Insurance Group is an independent agency. We are not affiliated with or endorsed by Tower Hill Specialty Insurance. Numbers and links below are provided for customer convenience.
When to call which line
Payments
Make a payment via the billing portal; mailed payments should follow the remit address on your invoice.
Customer service
Use the online account or the service number on your declarations page for ID cards, documents, and policy questions.
Tower Hill Specialty contact directory
Last updated: . If a universal phone isn’t listed, use the number on your ID card or invoice for your specific program and state.
| Category | How to reach Tower Hill Specialty | Notes |
|---|---|---|
| Claims (reporting & status) |
Website: thspecialty.com Phone: See your policy/ID card for the correct claims number and hours. |
Have your policy number, date/time/location of loss, photos (if safe), and any incident or police report numbers. |
| Payments & Billing |
Website: Billing & Payments Mail: Use the remit address shown on your invoice or statement. |
Keep your billing account or policy number handy for portal and check payments. |
| Customer service / policy service | Website: Customer Service | General assistance for documents, ID cards, portal help, and simple policy questions; many changes are handled by your agent. |
| Website | thspecialty.com | Programs, claims, billing, and contact links. |
How to call productively
- Have your policy number, property address, and mortgagee (if applicable) ready.
- For claims: gather photos, contractor/emergency service info, and any incident or police report numbers.
- For billing: check your invoice for amount due and the correct mailing/phone details (if pay-by-phone is offered).
- Ask for and record your claim or reference number before ending the call or chat.
FAQs
Can I report a claim online?
Yes—start from the claims section at thspecialty.com; your documents may also list a dedicated claims phone.
Where do I pay my bill?
Use the Billing & Payments link on thspecialty.com. If you mail a payment, follow the remit address printed on your invoice.
Who handles policy changes?
Your independent agent can process most policy changes. Tower Hill Specialty service can guide you to the right form or step.
Blake Insurance Group LLC is an independent insurance agency. All trademarks are the property of their respective owners. Licensed insurance producer (NPN 16944666). This page is provided for customer convenience; always follow the instructions on your policy documents and billing notices.