Disability, Life & Supplemental
File or check claims online; call Member Support for help if you can’t file through the portal/app.
Unum Employee Benefits — Claims, Billing & Member Support
Neutrality notice: Blake Insurance Group is an independent agency. We are not affiliated with or endorsed by Unum Group or its subsidiaries. Contacts below are provided for employee/member convenience.
When to use which contact
Dental & Vision
Use the dental/vision member portals for ID cards, benefits, and claims; phone support is available.
Leave & Absence
Many employers use Unum’s Total Leave platform—start in your employer’s portal; Member Support can guide you.
Employers & HR
Use the employer support line for billing, eligibility, and admin portal assistance.
Unum contact directory
Last updated: . Phone links use E.164 in the href with readable US formatting in text.
| Category | How to reach Unum | Notes |
|---|---|---|
| Member Support (all benefits) |
Phone (Mon–Fri 8 AM–8 PM ET): 1-866-679-3054 Fax (claims docs): 1-800-447-2498 Website/Portal: unum.com |
General benefit questions, online account help, and guidance to the right claims team. |
| File a Claim by Phone | All other benefits: 1-800-635-5597 | Online/app filing is fastest; phone filing is available if required by your plan. |
| Dental (PPO) Member Service |
Phone: 1-888-400-9304 Dental portal: unumdentalcare.com |
Benefits & claims, digital ID cards, providers in network. |
| Vision | Portal: unumvisioncare.com | Check benefits, print ID cards, and find in-network providers. |
| Employers & Plan Administrators |
Phone (Mon–Fri 8 AM–8 PM ET): 1-800-275-8686 Email: askunum@unum.com |
Eligibility, billing, admin portal, leave program setup. |
| Mailing / Correspondence |
Unum Life Insurance Company of America P.O. Box 100158, Columbia, SC 29202 |
Use the remit address on your invoice/EOB for payments and the claim mailing instructions for your product. |
| Website | unum.com | Members, employers, brokers: sign in, file claims, pay bills, download forms. |
How to call productively
- Have your employer name, member ID (or SSN last 4), and date of birth ready.
- For disability/life claims: have date of loss/leave, provider info, and any claim forms or physician statements.
- For dental/vision: keep your group number and treating provider details handy.
- Ask for and note your claim/reference number before ending the call or chat.
FAQs
What’s the fastest way to file a claim?
Online through your Unum account or the mobile app. Phone filing is available at 1-800-635-5597 for many benefits.
Where do I get my dental or vision ID card?
Log in to the dental portal at unumdentalcare.com or the vision portal at unumvisioncare.com to view or print digital ID cards.
Who do employers contact for billing and eligibility?
Use Unum’s employer line at 1-800-275-8686 or email askunum@unum.com.
Blake Insurance Group LLC is an independent insurance agency. All trademarks are the property of their respective owners. Licensed insurance producer (NPN 16944666). This page is provided for customer convenience; always follow the instructions on your plan documents, ID card, and invoices.