Claims
Report a new claim by phone 24/7 or through your independent agent; life/annuity claims have a dedicated line.
Cincinnati Financial Insurance — Claims, Payments & Customer Service
Neutrality notice: Blake Insurance Group is an independent agency. We are not affiliated with or endorsed by The Cincinnati Insurance Companies. Numbers and links below are provided for customer convenience.
When to call which line
Payments
Pay online, via automated pay-by-phone, or with Payment Support during business hours.
Customer service
Use Online Services Support for portal help; Personal/Business Policy Services for coverage and documents.
Cincinnati Financial contact directory
Last updated: . Phone links use E.164 in the href with readable US formatting in text.
| Category | How to reach Cincinnati | Notes |
|---|---|---|
| Claims (personal & business) |
Phone (24/7): 1-877-242-2544 Website: cinfin.com |
Have policy/claim numbers, date/time/location of loss, photos (if safe), and any report numbers. |
| Life / Annuity / Disability Claims |
Phone: 1-888-212-6970 Email: life-healthclaims@cinfin.com |
Weekdays business hours (ET). Have policy number and beneficiary/claimant info. |
| Automated Pay-By-Phone | Phone (24/7): 1-800-364-3400 | Use your billing account or policy number to complete payment. |
| Payment Support (live help) | Phone: 1-888-242-0888 | Assistance with billing questions and payment issues. |
| Online Services Support | Phone: 1-888-242-0888 | Portal sign-in, password reset, and website support. |
| Personal / Business Policy Services |
Personal: 1-888-242-8811 Business: 1-888-242-8811 |
Coverage questions, documents, ID cards; many changes handled via your agent. |
| Website | cinfin.com | Make a payment, report a claim, sign in to your policyholder account. |
How to call productively
- Have your policy number, mailing address, and (for auto) driver’s license ready.
- For claims: gather photos, other party details, and any incident/police report numbers.
- For billing: keep your billing account or policy number handy for phone or portal payments.
- Ask for and write down your claim or reference number before ending the call.
FAQs
How do I report a claim?
Call 1-877-242-2544 any time, or contact your independent agent. Life/annuity claims use 1-888-212-6970.
Can I pay by phone?
Yes—use the automated line at 1-800-364-3400, or call 1-888-242-0888 for Payment Support during business hours.
Who can help with portal sign-in or website issues?
Call Online Services Support at 1-888-242-0888 for assistance.
Blake Insurance Group LLC is an independent insurance agency. All trademarks are the property of their respective owners. Licensed insurance producer (NPN 16944666). This page is provided for customer convenience; always follow the instructions on your policy documents and billing notices.