Claims
File online 24/7 or call weekdays 8:00 AM–7:00 PM ET to report a loss or check status.
Bristol West Insurance Group — Claims, Payments & Customer Service
Neutrality notice: Blake Insurance Group is an independent agency. We are not affiliated with or endorsed by Bristol West Insurance Group. Numbers and links are provided for customer convenience.
When to call which line
Payments
Pay online or via the automated 24/7 phone-pay line; mailing addresses vary by state (see table).
Customer service
Use the main service line or your online account for documents, ID cards, and policy questions.
Bristol West contact directory
Last updated: . Phone links use E.164 in the href with readable US formatting in text.
| Category | How to reach Bristol West | Notes |
|---|---|---|
| Claims (reporting & status) |
Online: Report/View a Claim Phone (Mon–Fri 8 AM–7 PM ET): 1-800-274-7865 |
Have policy/claim number, date/time/location of loss, photos (if safe), and any incident/police report numbers. |
| Payments & Billing |
Online: Make a Payment 24/7 Phone Pay: 1-888-888-0080 Mail (AZ, CA, NV, TX): Bristol West Insurance Group, PO Box 7142, Pasadena, CA 91109-7142 Mail (all other states): Bristol West Insurance Group, PO Box 371329, Pittsburgh, PA 15250-7329 |
Include billing account/policy number and use the ZIP from your mailing address. |
| Customer Service / Policy Service |
Main line: 1-888-888-0080 Email: service@bristolwest.com Portal: bristolwest.com |
General service, billing questions, ID cards, and simple policy changes. |
| Mailing / Correspondence |
Claims mail: Bristol West Claims Service, PO Box 258806, Oklahoma City, OK 73125-8806 General mail: Bristol West Policy Service, PO Box 248834, Oklahoma City, OK 73124-8834 |
Use the remit addresses above for payments; send claims documents to the claims address. |
| Website | bristolwest.com | Quick links for pay bill, claims, and ID cards; English/Español. |
How to call productively
- Have your policy number, driver’s license (if auto), and mailing address ready.
- For claims: gather photos, other party details, and any incident/police report numbers.
- For billing: check your invoice for amount due and billing account/policy number.
- Ask for and record your claim or reference number before ending the call.
FAQs
How do I file a claim?
File online 24/7 at the claim portal or call 1-800-274-7865 Mon–Fri, 8 AM–7 PM ET.
Can I pay by phone?
Yes—use the automated 24/7 line at 1-888-888-0080 or pay online.
Where do I mail a payment?
AZ/CA/NV/TX: PO Box 7142, Pasadena, CA 91109-7142. All other states: PO Box 371329, Pittsburgh, PA 15250-7329. Include your billing account or policy number.
Blake Insurance Group LLC is an independent insurance agency. All trademarks are the property of their respective owners. Licensed insurance producer (NPN 16944666). This page is provided for customer convenience; always follow instructions on your policy documents and billing notice.