Medica Health Care — Contact Directory & Support
Regional & multi-state Independent agency — we are not affiliated with Medica Last updated: 2025-10-07
Contact directory
Use the lines below to reach Medica for individual & family plans, Medicare plans, behavioral health, and general member services. Have your member ID ready.
| Category | How to reach | Notes |
|---|---|---|
| Member Services — Individual & Family Plans |
Phone: 1-800-670-5935 Hours: Mon–Thu 8 a.m.–5 p.m. CT; Fri 9 a.m.–5 p.m. CT |
Billing, ID cards, eligibility, benefits, PCP changes. |
| Medicare Member Services |
Phone: 1-800-670-5432 (or 952-992-2345) TTY: 711 • Hours: Daily 8 a.m.–8 p.m. CT (Oct–Mar), Mon–Fri other months |
Medicare Advantage, Part D, supplemental plan help. |
| Behavioral Health (MH/SUD) | Phone: 1-800-848-8327 (24/7) | Mental health & substance use disorder benefits and authorizations. |
| Mailing Address (Members) | Mail Route CP520, PO Box 9310, Minneapolis, MN 55440-9310 | Use certified mail for originals; include member ID on all pages. |
| Provider Service Center (info only) | Phone: 1-800-458-5512 (Mon–Fri 7 a.m.–5 p.m. CT) | For providers (eligibility/claims). Members should use lines above. |
How to contact productively
Before you call
- Keep your member ID, date of birth, and address handy.
- Have recent EOBs/bills nearby if asking about claims or balances.
- For Medicare questions, have your Medicare ID and plan name.
If lines are busy
- Try mid-morning or mid-week to reduce hold times.
- Ask to be routed directly to Medicare vs Individual & Family vs Behavioral Health.
- Shopping ACA plans? Use our HealthSherpa link above to compare options quickly.
FAQs
What’s the main phone for Individual & Family plans?
Call 1-800-670-5935 (Mon–Thu 8–5, Fri 9–5 CT).
Who do I call for Medica Medicare plans?
1-800-670-5432 (TTY 711). Daily 8 a.m.–8 p.m. CT during AEP/OEP windows.
Is there a dedicated number for mental health or substance use?
Yes — 1-800-848-8327 (available 24/7).
Where do I mail paperwork?
Mail Route CP520, PO Box 9310, Minneapolis, MN 55440-9310. Include your member ID.
Related links
Disclosure: Blake Insurance Group LLC is an independent insurance agency. We are not affiliated with or endorsed by Medica. Product names, logos, and brands are property of their respective owners. Licensed insurance producer (NPN 16944666).