Claims
Start or track a claim through the member portal or the claims line on your ID card; roadside/glass often route through claims.
Travelers Insurance — Claims, Payments & Customer Service
Neutrality notice: Blake Insurance Group is an independent agency. We are not affiliated with or endorsed by Travelers. Contacts below are provided for customer convenience.
When to use which contact
Payments & Billing
Use the online billing center for one-time or scheduled payments; mailed payments should follow your invoice remit address.
Policy Service
Log in for ID cards, documents, and simple changes. Larger changes may require your agent.
Travelers contact directory
Last updated: . Program phone numbers vary; use the number printed on your ID card or declarations when a universal line is not listed.
| Category | How to reach Travelers | Notes |
|---|---|---|
| Claims (reporting & status) |
Portal/Website: travelers.com Phone: Use the claims number shown on your ID card (many lines operate 24/7). |
Have policy number, date/time/location of loss, photos (if safe), and any incident/police report numbers. |
| Payments & Billing | Portal: Billing Center | Keep your billing account or policy number handy for portal or mail-in payments. |
| Customer Service / Policy Service | Portal: Account sign-in | Documents, ID cards, portal help, and simple policy questions; many changes handled by your agent. |
How to contact productively
- Have your policy number, insured name, and mailing address ready.
- For claims: gather photos, other party details (if applicable), and any incident or police report numbers.
- For billing: open your latest invoice to confirm the amount due and due date before paying.
- Ask for and note a reference/claim number before ending any call or message thread.
FAQs
Can I file a claim online?
Yes—use the claims options after you sign in at travelers.com. Phone support is available and listed on your ID card.
How do I get ID cards?
Log in to your policyholder account to view, download, or print ID cards for eligible policies.
Where do I pay my bill?
Use the Billing Center in your online account for one-time or automatic payments; follow your invoice for mail-in details.
Blake Insurance Group LLC is an independent insurance agency. All trademarks are the property of their respective owners. Licensed insurance producer (NPN 16944666). This page is provided for customer convenience; always follow the instructions on your policy documents and billing/claim notices.